Privacy Policy

The team at Sanctuary Home of Kindness Senior Living is committed to protecting the privacy and security of individuals who use our services, including home adult care, youth programs, community outreach, and crisis residential care. This Privacy Policy explains how we collect, use, and safeguard your personal information.

Information We Collect

We collect personal details such as name, contact information, health records, emergency contacts, and relevant demographic data to provide safe and effective care. We may also collect information through forms, consultations, and online communications. For youth services, data may include guardian or parent information as required by law.

How We Use Information

Collected information is used solely to deliver personalized care, manage programs, ensure safety, comply with regulations, and improve service quality. We may also use non-identifiable data for internal reporting or service development purposes. We do not sell or rent client information to third parties.

Data Protection and Security

All personal data is stored securely, with access limited to authorized staff and professionals directly involved in service delivery. We employ physical, electronic, and administrative safeguards to prevent unauthorized access, disclosure, or misuse of information.

Sharing and Disclosure

Information may be shared with healthcare providers, social service agencies, or authorities only when necessary for care coordination, safety, or legal compliance. Sanctuary ensures that all third parties maintain equivalent data protection standards.

Your Rights

Clients have the right to access, correct, or request deletion of their personal information, subject to legal and service requirements. For privacy-related inquiries or complaints, please contact our Privacy Officer through the Sanctuary – Home of Kindness office.